The Telephone and Data Systems, Inc. 2003 Annual
Report
“Delivering on Our Strategies”
The essential take-away from this report is TDS’s focus: they
are winning by excelling at customer satisfaction. TDS built it's
business on this premise, and it remains the core of their success.
In an industry characterized by a huge churn rate, TDS’s strategy
pays off with record customer retentions. The conservative layout
along with warm photos of customers and associates helps convey the
customer satisfaction so crucial to the success of the Company.
Online version:
Telephone and Data Systems, Inc. 2003 Annual Report>> |
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